Policies
Terms
Credit Cards
We accept Visa, Mastercard, Discover and American Express.
Checks- (personal or business)Must be recieved in advance of order (not available for web orders-call to order).
Cash- Accepted only for pick-up orders, Do not send cash by mail.(not for web orders-call to order).
Sorry, no C.O.D. orders.


Requesting Quote
Please e-mail, call or fax us a request for a quote. We do offer volume discounts and private labeling.


Minimum Order
Dura Wax has a $20.00 minimum order policy on machine parts or custom orders.


Dura Open Account
With approved credit Dura's payment terms are: 1%-10days, Net 30 days. The customer will be responsible for all finance charges and any collection fees for account balances beyond 30 days. There will be a $20.00 service fee for all returned checks. All prices are subject to change without notice.(not available for web orders-call to order) Call us to request a credit form


Shipping Policy
Orders placed Mon-Fri before 2:30pm CST normally ship same day. Special order items typically take longer than items stocked at our warehouse location.
Dura Wax ships to the contiguous 48 United States.
Dura Wax uses 2 delivery methods. The majority of our items are shipped via UPS ground. Large or over-sized items are shipped via common carrier.
All shipping charges are the responsibility of the customer unless otherwise stated. All merchandise is shipped from Dura’s nearest shipping point, to anywhere in the Continental United States. Title and risk of loss pass to the buyer upon Dura’s delivery to common carrier. If orders shipped by common carrier are returned to us because there is no one present to receive shipment, then all freight charges or redelivery charges are the customers responsibility.


Performance Guarantee
We are so confident in our products, that if they fail to perform, we'll credit the entire cost to your account and ship you replacement product FREE! Excludes special orders, vacuums, carpet machines, floor machines and equipment which are manufactured by others and covered under their warranties.


Damage claims
All damage claims must be filed by the customer with the carrier. When reporting damages, please be sure to hold all packing materials for inspection. For common carrier deliveries, please inspect all packages carefully. If merchandise appears to be damaged in any way, make note of the damage nature on the freight bill.

Returns
No merchandise will be accepted for returns without our specific approval. No returns will be accepted after 30 days. Items incorrectly ordered will be accepted for return with up to a 20% restocking charge if shipped to us pre-paid. We will supply you with a return Authorization Number that must accompany all returned shipments.

Back Orders
If at all possible, Dura will completely fill your order. At times we must back order items. We will notify you of any backorders. As soon as the item is restocked it will be shipped to you.

Cancellation Information
All orders are processed upon receipt. It is only possible to cancel an order prior to shipping.

Pricing Policy
Dura is committed to offering our customers the lowest possible price on the merchandise we carry. However,we must sometimes adjust our prices to reflect changing economic conditions. Therefore, all Dura's prices are subject to change without notice.

We reserve the right at any time to collect from customers, the full value of any product received unjustly due to errors or omissions on the Dura Wax website, products shipped in error or otherwise.

Privacy Policy
Dura Wax takes the privacy of your information seriously. What follows is the Privacy Policy of Dura Wax.

How Information Is Collected: Dura Wax only collects information that you voluntarily submit through our web site. This would include the information necessary to take your order or to send any free resources that you request. We do not automatically collect information without your knowledge.

How Information Is Used: • to process and ship an order you place • to process and send any free resources that you request • to respond to your questions and comments • to inform you about our products and specials

Sharing Information With Others: Dura Wax will not trade, sell, or share your information with anyone else unless required by law.

Security of Your Information: The security of your information is very important to us. We use appropriate technical and managerial procedures to protect your information and prevent its disclosure outside Dura Wax. Only those authorized by Dura Wax will be granted access to your information.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.